Frequently Asked Questions

We accept payment by Mastercard, Visa, ApplePay, GooglePay, and PayPal. 

Simplicity offers a variety of brands that offers 100% organic products whereby our products are free from harmful chemicals. 

Simplicity will offer a refunds on unopened or defective items that are returned to us within 7 days of receipt provided the items are in a resalable condition. Simply return the item(s) to Simplicity in its original condition within 7 days of receipt following our Returns procedure.

We currently do not offer any product exchanges. In the scenario where there are any defective or damaged items, please inform us via email at simplicityorganic@gmail.com for replacement. 

We reach out to the world's leading cloud-based shipping technology, Easyship to deliver goods within Singapore and internationally.

The courier will leave a card outside your doorstep informing you that delivery has been attempted. They will also contact you by phone to re-schedule for another delivery. 

Any customs or import duties are levied once the package reaches its destination country. Other additional charges for customers clearance must be borne by the recipient as customs policies vary widely from country to country; you may consider contacting your local customs office for more information. 

You may track your order status by pasting the tracking numbers sent to your email here.